National Property Management Group Property Managers


Keeping A Positive Relationship With Tenants

Being a good property manager goes beyond finding tenants and collecting rent. It’s about relationships and maintaining them. A good relationship will help to reduce future issues and if a tenant feels like they are trusted and cared for they will usually respond by being a good tenant.

Here a few tips on maintaining that positive relationship:

  • Be clear about rules and procedures. Letting a renter know up front how things will work will potentially eliminate any misunderstanding in the future. Also be clear about how you want to communicate; by phone, email or text.
  • Go over the lease agreement with your new tenant, don’t leave any room for confusion especially regarding pets, roommates, or even hanging pictures.
  • Be responsive. If a tenant has an issue or problem or even a question, respond as soon as you can. Don’t make them feel neglected.

    Start off any relationship in a positive manner.

  • Take care of maintenance issues quickly. A broken air conditioner or furnace, a leaky sink or toilet need to be fixed quickly. Don’t force multiple calls, texts or emails from your tenants. If you can’t make repairs quickly you may need to hire a contractor.
  • Give appropriate (and legal) notice if you need to be on the property for any reason. A tenant has a reasonable expectation of privacy and it should be respected.
  • Be nice! This really just means keeping your relationship positive. Let them know you’re glad they’re there and hope to keep them for a while.

At National Property Management Group we believe that keeping a positive relationship with tenants is the cornerstone of efficient management. It keeps property occupied longer, issues to a minimum, and just plain makes everyone more satisfied with their decisions. That’s why we carefully screen our applicants to make sure they are also looking for a positive experience. So if you have property to lease but just don’t want to be a landlord give us a call.

  1. Andy’s Pipe Dream Reply
    This is such an important thing to do. The relationship will vary from renter to renter, but it's always important to be clear about your expectations and be available to them if they have issues.
  2. Klinkenberg Law Firm Reply
    Definitely valuable guidelines to have for a landlord, or good information to know even as a tenant. Good article.
  3. ARCpoint Labs of Lawrence Reply
    It is always good to keep a good relationship with your tenants. You could be left with a mess if things go wrong. Thanks for the information and insight.
  4. Property Management Charlotte Reply
    As per my view this whole post is very useful for every landlords and tenants because Here provide some tips on maintaining that positive relationship between landlords and tenants. This whole post is very useful for me because I am landlord.
  5. DataComm Plus Reply
    I've had a few really good landlords and one (1) terrible one. The landlords that I ended up really working well with followed the tips provided above. They went over the lease and answered any questions I might have, but most importantly they were very responsive to calls and concerns I had about the property.

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